THE  PERFORMANCE AGENCY

An EPIC goal of being the number one rated bank on the South African Customer Satisfaction Index (SA-csi). Impossible? Of course not....

2020 has been the toughest year we’ve ever faced. And while it’s taken me longer than I’d have liked, I’m there; beyond the constraints....

Better believes nothing is impossible. TPA is unapologetic. About offering a glittering alternative in a cookie-cutter consulting world....

The reaction when power is challenged is to suppress the challenger; divide and conquer; subjugate, humiliate, enculturate systems of...

In the film  Unbreakable (2000) , the character of David Dunn becomes the hero he’s meant to be by engaging with his nemesis – Elijah....

In this time of uncertainty, upheaval and downright surrealism, the notion of unbreakable has had incredible resonance for me. For the...

Be the change that you wish to see in the world. The only way to change the world is to be the change we wish to see. An iconic quote...

Imagine how different our performance (as individuals, teams, and organisations) would look if we were encouraged to take risks.

Codifying a benchmark Customer First Revolution.

Building a solutions-driven sales culture.

Who are you? What do you stand for? Where do you want to go? What is by design? It is a blueprint for actionable performance. It is a...

If you take care of your employees, your employees will take care of your customers and your customers will take care of the numbers your...