THE  PERFORMANCE AGENCY

People First: Delivering a customer-focused vision

Customer Care is People Care

CXPRESS: The Xpress train to a Customer Xperience revolution

How do you gear 4000 people, in under 12 months, with the skill, ability and passion to make the digital dream a reality? We got shift done.

Do Better Together: A culture journey

Drive the Story: A Defender-worthy digital experience.

Redefining a 65-year-old culture with an immersive partnership integrating three of our core capabilities — culture, LeaderSHIFT and change.

Transnet needed a talent pipeline that could lead into the future world of work. Naturally, they came to us.

A five-year reignition of service excellence

OMNIA needed 960 users up to speed, up to date, switched on and ready for an AX way of work. In 90 days.

An EPIC goal of being the number one rated bank on the South African Customer Satisfaction Index (SA-csi). Impossible? Of course not....

Codifying a benchmark Customer First Revolution.